Overall, I had a great stay at Candeo Hotels Tokyo Shimbashi. The location was super convenient, just a few minutes from the train station, making it easy to explore Tokyo. The hot bath on the top floor was a highlight for me, providing a relaxing escape after a day of sightseeing. However, I did encounter some cleanliness issues with the bathtub on the first night and found the room a bit cramped with limited storage space.
Rooms
7.0
The room was small but functional, and I enjoyed the comfortable bed. However, there was a noticeable odor from the air conditioning, which was a bit off-putting.
Service
6.0
While the staff were generally good, my experience with housekeeping wasn't ideal. I had an issue with garbage collection that wasn't handled well.
Location
9.0
The hotel is perfectly located near Shimbashi station, surrounded by plenty of great restaurants. It made getting around the city so convenient.
Dining
8.0
I really enjoyed the breakfast. It had a good variety, though I noticed it was somewhat repetitive after a few days.
Facilities
9.0
The sky spa was fantastic! It was a perfect oasis to unwind, especially with the fresh air. Just wish I had come across the information about the spa's swimwear policy earlier.
John
United States of America,
January
2025
6.2/10
I had a mixed experience at Candeo Hotels Tokyo Shimbashi. The location was excellent, just a short walk from the train station, which made getting around easy. However, the room felt quite cramped and not as clean as I would have liked. The breakfast was decent with a good variety, though I did encounter some issues with service during my stay.
Rooms
6.0
The room was small and felt outdated, lacking space for three people despite being booked for that capacity. It didn't meet my expectations for a 4-star hotel.
Service
5.0
Some staff members were very polite and helpful, but I did experience a lack of courtesy from the front desk when addressing room issues.
Location
10.0
The hotel is in a fantastic location, just a five-minute walk from Shimbashi station, making it convenient for travel. There are also lots of dining options nearby.
Dining
8.0
I enjoyed the breakfast buffet which had a great selection of fresh foods. However, the coffee was not up to par, and some pastries didn't taste fresh.
Facilities
7.0
The public bath facility on the top floor was enjoyable and offered a relaxing experience, but I found the overall hotel amenities somewhat limited.
George
United States of America,
November
2024
5.2/10
My stay at Candeo Hotels Tokyo Shimbashi had its ups and downs. I loved the hot bath on the top floor, bringing a peaceful vibe after long days exploring. Unfortunately, the room comfort was lacking due to a hard bed and rough pillows, which made sleep a bit of a challenge. On top of that, the front desk service could be improved; I had a few hiccups when trying to sort out issues.
Rooms
5.0
The room lacked comfort with a hard bed and rough pillows, making it difficult to rest well.
Service
5.0
Service at the front desk was less than friendly, and my requests felt ignored.
Location
9.0
I really appreciated the hotel's location, so close to the train station, making it super convenient.
Dining
8.0
Breakfast was pretty impressive, with a great variety of fresh options to start my day right.
Facilities
8.0
The hot bath on the top floor was amazing, offering a lovely way to unwind.
Gerald
United States of America,
October
2024
6.0/10
I had a mixed experience at Candeo Hotels Tokyo Shimbashi. The location was fantastic, just a short walk to the train station and surrounding eateries. But the comfort level of the room left a lot to be desired, especially with the hard bed and thin walls. I loved the onsen, but the bathroom size was a bit cramped and had some unpleasant odors. Overall, there were some highlights, yet several aspects could use improvement.
Rooms
6.0
The King Room was small but convenient. However, the bedding was quite hard, and I found the pillows uncomfortable. Plus, the bathroom was too small for my liking.
Service
5.0
While the staff was generally friendly, the service could be hit or miss. I experienced a lack of responsiveness, especially when it came to addressing maintenance issues. The overall commitment to customer service didn't live up to my expectations.
Location
9.0
The hotel's location was a standout feature. Just a five-minute walk from the Shimbashi train station, making it super easy to explore Tokyo's attractions.
Dining
7.0
Breakfast was quite enjoyable with a good selection. However, my dining experience could've been enhanced if there were more options nearby for lunch or dinner.
Facilities
7.0
The onsen was a lovely touch and gave me a chance to relax. Though, I noticed that the sauna needed some cleaning and refurbishment.
Gilbert
United States of America,
October
2024
5.6/10
My stay at Candeo Hotels Tokyo Shimbashi had its ups and downs. I appreciated the location and the hot baths, but the room's comfort and customer service left much to be desired. The negatives, particularly regarding cleanliness and communication, really impacted my overall experience.
Rooms
5.0
I found the double room to be a decent size for Tokyo, but the bed was uncomfortable and the pillows were too hard for my liking. I also noticed some dusty areas, which was disappointing.
Service
5.0
The front desk staff were unhelpful and seemed overwhelmed, which was frustrating. Communication was difficult at times, and I felt ignored when I raised concerns.
Location
8.0
On a positive note, the hotel's location is fantastic. It's very close to Shimbashi Station, making it easy to explore Tokyo and access various eateries and shops nearby.
Dining
8.0
Breakfast was a highlight — a well-organized smorgasbord with fresh options. I appreciated the restaurant's safety measures and felt they were doing a great job maintaining cleanliness.
Facilities
7.0
The rooftop baths were a major plus, providing a relaxing escape with lovely hot water. I enjoyed using the sauna as well, which added to the experience.